Customer Charter

OUR MANTRA

At Achieve Homes we are committed to meeting our customers’ needs through a personalised and professional service.

We promise to work with you to build you a quality value-packed home that delivers on the project brief.

PEACE OF MIND: OUR PROMISE

We have 4 steps that will ensure your peace of mind. Your satisfaction is our guarantee.

EXCEPTIONAL SERVICE: WE WILL

  • Provide our customers with the security of knowing they are building with a reputable builder who will deliver on-time, within budget and with streamlined processes.
  • Communicate with you will be friendly and professional at all times. The process will be easy and convenient, and we will communicate with you in your preferred method.
  • Work collaboratively with you so this experience is enjoyable and exciting, just the way your new home should be.
  • Listen. Your feedback is important and we will work with you to resolve any issues that may arise. You will remain our focus.

A COLLABORATIVE PARTNERSHIP: WE WILL

  • Walk you through our 5 Step Process to Freedom to ensure all stages of homeownership are easy, upfront, convenient and transparent.
  • Include you in every step of building your new home and allow drect access to important information through your own Client Portal.
  • Communicate with you regularly, in a clear, concise and timely manner to ensure you are kept up to date with all progress.
  • Inform you immediately of any delays or issues and present you with solutions to resolve any issue.
  • Invite you to five building progress inspections with your Site Supervisor during the building stage of your home. You will be involved in every step.

GUARANTEED QUALITY:   OUR PROMISE

  • Our team have extensive experience and training. We stay contemporary and up to date with cost-effective new trends and building processes. We promise that your home will be value-packed with quality results in all areas.
  • We are a company built on integrity and trust. We are accountable to each other and to every customer, we deal with to ensure the highest standards in the building industry. We will always conduct ourselves in an ethical and respectful manner that you can be assured of.
  • You can discuss any concerns you have with us and we will take these seriously and action a plan to resolve them where-ever possible. Remember, we work with you to make your dream home a reality.

YOUR ROLE – WE ASK

  • You read and understand all documentation. We are here to help you, so please ask questions.
  • You understand your obligations during each step and help us by completing what is required, on time.
  • For mutual respect with communications. Our team work hard and will always be polite and professional.
  • For constructive feedback which will help us improve our service to you.
  • Patrick & Sarah / Ginninderra Estate

    We recently caught up with our valued clients, Patrick and Sarah, at their brand new home in Ginninderra Estate. Here's what they had to say...
    Read more
  • Brodi & Catherine / Hackett

    We recently caught up with our valued clients, Brodi and Catherine, at their new home in Hackett. Here's what they had to say of their...
    Read more
  • Chris & Sarah / Holt

    We recently caught up with our valued clients, Chris and Sarah, at their brand new home in Holt. Here's what they had to say of...
    Read more
  • Amy & Lewis / Taylor

    Amy and Lewis have just moved into their new home in Taylor. We popped in to see how they were finding their new home.
    Read more
  • Kanu / Taylor

    We recently completed a home in Taylor for Kanu. Here's what Kanu had to say about her experience!
    Read more
  • Michael & Kayla / Googong Meadows

    We recently caught up with our valued clients, Michael and Kayla, at their brand new home in Googong Meadows. Here's what they had to say...
    Read more

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Our Awards

  • HIA ACT & SOUTHERN NSW REGION AFFORDABLE HOME

  • JUDGES RECOMMENDATION FOR WORK HEALTH & SAFETY

  • HIA ACT & SOUTHERN NSW TOWNHOUSE/VILLA DEVELOPMENT OF THE YEAR – LAWSON

  • HIA (ACT) AFFORDABLE HOUSING

  • HIA (ACT) PROFESSIONAL MEDIUM BUILDER/RENOVATOR

  • MBA (ACT) PROJECT HOMES – LESS THAN $300,000

Achieve Homes is a home building company that has become one of the most trusted builders in the industry operating in Canberra, surrounding NSW region and Melbourne. We have been operating since 2008 and understand what our customers want.

Contact

Address
15/9 Beaconsfield Street
Fyshwick, ACT 2609

9/20 Graduate Road
Bundoora, VIC 3083

Phone
1300 234 432

ABN 31 137 872 014
ACT BL No 2009645
NSW BL No 224797C
VIC ABN 41 608 214 375
VIC BL No DB-L 39743

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