Customer Charter - Achieve Homes, Home Design

Peace of Mind: Our Promise

We promise to work with you to build you a quality value-packed home that delivers on the project brief.

We have 4 steps that will ensure your peace of mind. Your satisfaction is our guarantee.

Exceptional Service: We Will

  • Provide our customers with the security of knowing they are building with a reputable builder who will deliver on-time, within budget and with streamlined processes.
  • Communicate with you will be friendly and professional at all times. The process will be easy and convenient, and we will communicate with you in your preferred method.
  • Work collaboratively with you so this experience is enjoyable and exciting, just the way your new home should be.
  • Listen. Your feedback is important and we will work with you to resolve any issues that may arise. You will remain our focus.

A Collaborative Partnership: We Will

  • Walk you through our 5 Step Process to Freedom to ensure all stages of homeownership are easy, upfront, convenient and transparent.
  • Include you in every step of building your new home and allow drect access to important information through your own Client Portal.
  • Communicate with you regularly, in a clear, concise and timely manner to ensure you are kept up to date with all progress.
  • Inform you immediately of any delays or issues and present you with solutions to resolve any issue.
  • Invite you to five building progress inspections with your Site Supervisor during the building stage of your home. You will be involved in every step.

Guaranteed Quality: Our Promise

  • Our team have extensive experience and training. We stay contemporary and up to date with cost-effective new trends and building processes. We promise that your home will be value-packed with quality results in all areas.
  • We are a company built on integrity and trust. We are accountable to each other and to every customer, we deal with to ensure the highest standards in the building industry. We will always conduct ourselves in an ethical and respectful manner that you can be assured of.
  • You can discuss any concerns you have with us and we will take these seriously and action a plan to resolve them where-ever possible. Remember, we work with you to make your dream home a reality.

Your Role – We Ask

  • You read and understand all documentation. We are here to help you, so please ask questions.
  • You understand your obligations during each step and help us by completing what is required, on time.
  • For mutual respect with communications. Our team work hard and will always be polite and professional.
  • For constructive feedback which will help us improve our service to you.

Our Customers

  • Jason was recommended by a friend to build with Achieve Homes! Find out what he had to say about why he chose us to build his forever home.



  • We built a gorgeous new home in Strathnairn for Daniel & Chyanne’s growing family. Find out why they decided to go with Achieve Homes!

    Daniel & Chyanne


  • David & Sophie decided to build their family home in Googong with Achieve Homes! Take a look at their lovely new home.

    David & Sophie


  • Check out what Kerri had to say about why she chose to build a new home in Googong instead of buying an established home.



  • Take a look at Danny & Nikki’s brand new Ginninderry home and find out what they had to say about why they built with us.

    Danny & Nikki